Terms & Conditions

 

Please take a moment to carefully read through these Terms and contact us if you have any questions.

If you decide to enroll in our Online Courses, you agree to be legally bound by these Terms.

 

Payment Method

 

We offer easy and secure online payment methods like PayPal, Stripe, Credit Cards, or Bank Transfers.

 

Monthly Recurring Subscription payments will be made ahead of time and renewed on the same day each month.

 

Any cancellations, pauses, or alterations to the plan will be accommodated with a full refund guarantee.

 

Refund Policy

 

• If you are unsatisfied or wish to discontinue classes at any point in the month, we will fully refund any unused sessions. Please contact us via email at admin@resala-academy.com or through our Live Chat Icon at least two to three days before your intended stopping date.

 

• If the monthly study hours have not been fulfilled, please arrange make-up sessions with your teacher as soon as possible or you will receive a refund for the unused classes.

 

 

 

Can I change my study plan later?

 

For Manual Monthly Subscription, you can adjust the number of classes in your package at any time, but you must notify admin@resala-academy.com by email or through the Live Chat at least two days before the end of the current month and before the start of the next month to avoid cancellation of your package with no refund.

 

For Automatic Monthly Subscription, you may also modify your package by informing admin@resala-academy.com at least two days before the day of registration, otherwise, your existing package will be canceled without refund.

 

 

Make-up Classes

 

• In the event of a cancellation or rescheduling of a class, prior notification given at least 3 hours before the class time is required to be entitled to a maximum of two make-up classes per month, barring any emergency.

 

• If a student plans to take a holiday, they must inform their teacher or our support team via admin@resala-academy.com or the Live Chat Icon.

 

• If a student misses a class without giving prior notice to the teacher no less than 3 hours beforehand, make-up classes will not be granted except for in cases of emergency.

 

• In the case where a tutor cancels the class due to an emergency, they must inform their student and the class will be rescheduled for another day.

 

 

Number of Monthly Classes/Hours

 

• The exact number of classes and hours per month will be determined upon enrolment. Should you wish to adjust the number of classes/hours, please contact your teacher, email admin@resala-academy.com, or use the Live Chat Icon.

 

• Please be aware that any additional classes exceeding the pre-agreed amount will be canceled.

 

• For example, if you have agreed to four classes per month on Saturdays, and there are five weekends in a month, the fifth class will be canceled or rescheduled as a make-up lesson to cover any lessons that have been missed.

 

Public Holidays

As per the Islamic Calendar, Muslims have two major holidays:

• Eid Al-Fitr for 3 days
• Eid Al-Adha for 4

– No Make-up Classes will be offered instead of these holidays.

 

Quarterly Progress Report

 

Parents of students aged 16 and under will be presented with a quarterly progress report which summarizes the progress made by their child over the past 3 months. This report provides an opportunity for parents to assess their child’s development.

Male/Female Students

 

Boys aged 12 and under can be taught by either male or female teachers, depending on the parents’ wishes. The same holds for girls of the same age. Parents have the choice to select either a male or female educator for their child.

Evaluation & Feedback

 

To enhance our offerings, we seek feedback from our students after they have studied with us for a certain period. This helps us to improve the student experience and optimize our services.

 

Learning Environment

 

We guarantee an enriching and comfortable learning atmosphere for those we tutor. Our tutors are always eager to help and can be accessed at any time of day. Students can benefit from a collaborative and stress-free learning environment.

 

Quality Control

 

The quality of education is closely monitored to ensure high standards are being maintained, which includes tracking student attendance and discipline, providing regular teacher training opportunities, obtaining student feedback, and carrying out regular assessments.

 

Rating and Feedback

 

Our Support team will reach out to you with a survey following your lessons, inquiring about your experience. Any opinions are appreciated as they help us to ensure our services are of the highest quality. We value your input!

 

Teachers Punctuality

 

If a teacher is delayed in arriving to class, students and/or parents should contact the teacher directly. If no response is received, they can then email Admin@resala-academy.com to report the incident. All missed time or classes must be made up by the teacher. If the teacher is repeatedly late or missing class, please email Admin@resala-academy.com to report this incident.

 

Special Packages

 

For those who qualify, special packages are available to make our services more affordable. Orphans can take advantage of a 50% discount or receive the services for free, while low-income families can also access reduced rates.

 

Gifts

 

If you would like to give a course as a gift, simply go to the Contact page and select Gift Voucher for further instructions. This is the perfect way to show your friends and family how much you care.

 

Studying only at the Academy

 

Students may not receive tutoring outside of the Academy. Any additional courses or make-up classes must be taken within the walls of the Academy. This ensures that the integrity and quality of the Academy’s educational program is maintained.​

 

Dress Code

 

Students are expected to adhere to a dress code that is both appropriate and respectful for the Quran Classes. Modest attire should be always worn.

 

Leaving the Academy

 

If students wish to discontinue their course, they can get in touch with our Support Team by emailing Admin@resala-academy.com or messaging the Live Chat Icon. It is recommended that students speak with staff or tutors at least two days before they depart from the Academy.

 

Confidentiality

 

The security of student data is our priority, and we believe that private information between the student and the tutor should remain confidential.

 

Privacy

 

Protecting your personal data is a priority for us. We take the protection of customer information extremely seriously, and all details collected remain strictly confidential.

 

What kind of personal information do we collect?

 

We may collect a variety of personal information when you interact with us and our Course, including but not limited to your profile data (e.g. courses taken, preferences, feedback, and survey responses) and usage data (e.g. how you use our website). When you make a payment, we may also collect identifiable information such as your name, date of birth, and gender, as well as contact details such as your mailing address, email address, and phone number.

 

Why do we collect information?

We gather your data to enhance our offerings, establish accounts on our platform, and as part of educational initiatives. All information you provide us is used for these purposes only.

 

 

 

 

How do we keep your information secure?

 

To ensure the safety and security of our users’ data, we employ the use of Secure Sockets Layer (SSL) certificates to protect their personal information from any malicious access or misuse.

 

Retention of Data

 

We keep a student’s information for one year after they have deactivated their account. After this period, the student’s personal data and

 

Contact Us

Admin@resala-academy.com / WhatsApp Icon.